![]() ![]() The incoming messages via Facebook Messenger will have a 'Facebook conversation started' source label under it. Log in to your Birdeye account and click on the 'Inbox' tab on the left navigation rail. Once selected, the ‘ Reviews app’ would appear in place of the ‘Select’ button. Next, Return to ‘ Settings’ and click ‘ New Pages experience’ in the left navigation rail.Ĭlick the ' Advanced messaging' tab and go to the ‘ App settings’ section and click on ‘ Configure.’įrom the next pop-up screen, click the ‘ Select’ button to choose ' Reviews App' as the 'Primary receiver for handover protocol.' Go to ‘ Privacy,’ and on the next page, click ' Edit' in the messaging section and select the ‘ On’ checkbox to allow people to contact you privately through the Message button. Once logged in, click on the ' Settings' button. Next, select the page you want to enable the Inbox functionality. On the new page, ensure the active business integrations display the ' Reviews App.' Here, you can decide whether to keep the setting at its default state, Limit, or to see more, Allow, or less of some types of sensitive content, Limit Even More. Login to your Facebook account and click the ' Settings & Privacy' button from the drop-down options.Ĭlick ‘ Settings,’ and on the next page, click ' Business integrations' from the left navigation rail. To view your Sensitive Content Control, go to your profile, tap the Settings menu in the upper right corner, tap Account, then tap Sensitive Content Control. Once Facebook integration is successful, you need to grant access to your Birdeye account on the Facebook page to ensure the Inbox works smoothly. To learn how to integrate your Facebook with Birdeye, read the following help center articles:įor single-location accounts: How to integrate your social media page(s) with Birdeye - Single Location Account?įor multi-location accounts: How to integrate Facebook pages with Birdeye - Multi-location Account? CONFIGURING FACEBOOK MESSENGER To respond to the incoming Facebook Messenger chats, you must integrate your Facebook page with your Birdeye account. Businesses will also receive email and app notifications for every message received through Facebook. If your account has multiple brands, select a Brand to associate with the channel.With the integration of Facebook Messenger and Birdeye Inbox, businesses will have the ability to respond to Facebook messages via the Birdeye Inbox.When the channel connects successfully, a Channel added message appears. On the Add Facebook Messenger screen, choose a Facebook page from the list and then click Next. ![]()
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